Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

How pets can boost your health

Pets often seem to have a special effect on their owners. They can make you laugh and smile, but did you know they could also boost your health?

As a nation of animal lovers, the theory that pets can boost your health can only be good news for us Brits.

In the UK almost half of households own a pet, with over 55 million pets living here – excluding fish.

Dogs make up almost a quarter of the pets we own, while cats account for 18% of the pet population.

Health benefits of a pet

According to Australian researchers, living with a pet can have real benefits for your health.

In a study of almost 6,000 people, they found:

  • pet owners had significantly lower blood pressure
  • cholesterol levels were reduced in pet owners
  • pet owners ate less unhealthy take-away food

And if you own a dog, there’s also the added benefit of the exercise you’ll get. Dogs need regular walks, so getting your daily exercise with your canine friend is as good for you as it is for them.

Getting out to the dog park is a chance not only to stretch your legs but socialise with other dog owners. For people who live alone that can be an essential part of their day.

Pets can make you happy too

There’s also the psychological side to owning a pet.

A 2002 study by the British Market Research Bureau showed people feel better when they own a pet:

  • 75% said their pets made them laugh and thereby contributed to better mental health
  • 67% said their pets offered unconditional love
  • 66% said their pets provided companionship and alleviated loneliness
  • 64% said their pets reduced stress and made them feel more relaxed