Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Contact us

Our pick of helpful travel insurance questions

We recommend you take your policy booklet and schedule on holiday with you so that you can refer to it if necessary.

Due to underwriting questions that we may need to ask, we request that anyone with a medical condition call us for a full quote.

Our definition of personal possessions is your luggage and its contents, your valuables and anything you wear or carry when travelling. This does not include winter sports equipment.

We have a standard limit of cover up to £2000 for personal baggage with a single item limit of £300. These can be increased on an annual policy up to £3000 and £750 respectively. Please see our travel insurance policy documents for further information.

A:For a single trip policy, you can pick up to 4 countries. Please select the countries you will be visiting from the drop down lists. If you are visiting more than 2 countries please click the “More countries” button. If you are visiting more than 4 countries, please select the 4 countries you will be spending the majority of your time in. Alternatively, you might want to consider an annual policy which will cover you for a variety of destinations.

The following countries are covered under the ‘Europe’ option:

  • Albania
  • Algeria
  • Andorra
  • Armenia
  • Austria
  • the Azores
  • the Balearic islands (Ibiza, Majorca, Minorca)
  • Belarus
  • Belgium
  • Bosnia and Herzegovina
  • Bulgaria
  • the Canary islands (Tenerife, Fuerteventura, El Hierro, La Gomera, Gran Canaria, Lanzarote, La Palma)
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Egypt
  • Estonia
  • Finland
  • France
  • Georgia
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Republic of Ireland
  • Ireland
  • Israel
  • Italy
  • Kazakhstan
  • Latvia
  • Lebanon
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • FYR Macedonia
  • Madeira
  • Malta
  • Moldova
  • Monaco
  • Morocco
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Russia
  • San Marino
  • Serbia
  • Republic of Montenegro
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Tunisia
  • Turkey
  • Ukraine
  • United Kingdom
  • Vatican City
See more questions

During the festive season

We're open 8am - 4pm on Christmas Eve and New Year's Eve.
We're closed on Christmas Day, Boxing Day and New Year's Day.

Otherwise it's business as usual.

Give us a call

If you still have a question about your travel insurance, we’ll get you talking to the right person.

Quotes, renewals and customer service: 0800 032 6534

  • Mon - Fri 8am - 7pm
  • Saturday & bank holidays 9am - 5pm
  • Sundays Closed

Claims: 0345 026 0245

  • Mon - Fri 9am - 5pm
  • Saturday & bank holidays Closed
  • Sundays Closed

Calls may be monitored and recorded. Call charges will vary.

By post

If you’d like to contact us by post, you can send a letter to the following address:

Churchill Insurance (Travel)
37 Broad Street

Not happy?

Please view our complaints procedure