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Our pick of helpful travel insurance questions

  • Do I need to take my travel insurance documents with me when travelling?

    We recommend you take your policy booklet and schedule on holiday with you so that you can refer to it if necessary.

  • Can you offer travel insurance for someone with a pre-existing medical condition?

    Due to underwriting questions that we may need to ask, we request that anyone with a medical condition call us for a full quote.

  • What does ‘personal baggage’ actually mean?

    Our definition of personal possessions is your luggage and its contents, your valuables and anything you wear or carry when travelling. This does not include winter sports equipment.

    We have a standard limit of cover up to £2000 for personal baggage with a single item limit of £300. These can be increased on an annual policy up to £3000 and £750 respectively. Please see our travel insurance policy documents for further information.

  • I'm travelling in more than one country during my trip, can I still get a policy?

    A:For a single trip policy, you can pick up to 4 countries. Please select the countries you will be visiting from the drop down lists. If you are visiting more than 2 countries please click the “More countries” button. If you are visiting more than 4 countries, please select the 4 countries you will be spending the majority of your time in. Alternatively, you might want to consider an annual policy which will cover you for a variety of destinations.

  • What countries are covered under Europe by your travel insurance?

    The following countries are covered under the ‘Europe’ option:

    • Albania
    • Algeria
    • Andorra
    • Armenia
    • Austria
    • the Azores
    • the Balearic islands (Ibiza, Majorca, Minorca)
    • Belarus
    • Belgium
    • Bosnia and Herzegovina
    • Bulgaria
    • the Canary islands (Tenerife, Fuerteventura, El Hierro, La Gomera, Gran Canaria, Lanzarote, La Palma)
    • Croatia
    • Cyprus
    • Czech Republic
    • Denmark
    • Egypt
    • Estonia
    • Finland
    • France
    • Georgia
    • Germany
    • Greece
    • Hungary
    • Iceland
    • Republic of Ireland
    • Ireland
    • Israel
    • Italy
    • Kazakhstan
    • Latvia
    • Lebanon
    • Libya
    • Liechtenstein
    • Lithuania
    • Luxembourg
    • FYR Macedonia
    • Madeira
    • Malta
    • Moldova
    • Monaco
    • Morocco
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Romania
    • Russia
    • San Marino
    • Serbia
    • Republic of Montenegro
    • Slovakia
    • Slovenia
    • Spain
    • Sweden
    • Switzerland
    • Tunisia
    • Turkey
    • Ukraine
    • United Kingdom
    • Vatican City
See more questions

Give us a call

If you still have a question about your travel insurance, we’ll get you talking to the right person.

  • View our Travel festive opening hours

    General Enquiries

    23 Dec
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    23 Dec
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    All other days open as usual

    Quotes, renewals and customer service
    0800 032 6534

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    0345 026 0245

  • View our

    Travel festive opening hours

    General Enquiries

    23 Dec
    Christmas Eve
    Christmas Day
    Boxing Day
    New Years Eve
    New Years Day

    9am-5pm
    10am-2pm
    Closed
    Closed
    10am-2pm
    Closed

    Claims

    23 Dec
    Christmas Eve
    Christmas Day
    Boxing Day
    New Years Eve
    New Years Day


    Closed
    Closed
    Closed
    Closed
    Closed
    Closed

    All other days open as usual

    Quotes, renewals and customer service
    0800 032 6534

    Claims
    0345 026 0245

  • Quotes, renewals and customer service

    0800 032 6534

    0800 032 6534

    Mon – Fri
    8am – 9pm
    Saturday
    9am – 5pm
    Sunday
    10am – 5pm
    Bank Holidays
    9am – 5pm
  • Claims

    0345 026 0245

    0345 026 0245

    Mon – Fri
    9am – 5pm

Calls may be monitored and recorded. Call charges will vary.

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If you wish to make a complaint please view our complaints procedure.