Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Year of manufacture

You can work out the year in which a car was built by looking at the registration number. The format of registration numbers has changed over the years but, since 1990, there are two formats used.

From August 1990 to August 2001, you need to check the first letter of the registration number.

From September 2001 onwards, you should check the first 2 numbers.

Registration numbers

September 2001 onwards

First two numbers Date of manufacture
57 September 2007 – February 2008
07 March 2007 – August 2007
56 September 2006 – February 2007
06 March 2006 – August 2006
55 September 2005 – February 2006
05 March 2005 – August 2005
54 September 2004 – February 2005
04 March 2004 – August 2004
53 September 2003 – February 2004
03 March 2003 – August 2003
52 September 2002 – February 2003
02 March 2002 – August 2002
51 September 2001 – February 2002

August 1990 – August 2001

First letter Date of manufacture
Y March 2001 – August 2001
X September 2000 – February 2001
W March 2000 – August 2000
V September 1999 – February 2000
T March 1999 – August 1999
S August 1998 – February 1999
R August 1997 – February 1998
P August 1997 – February 1996
N August 1996 – February 1995
M August 1994 – February 1995
L August 1993 – February 1994
K August 1992 – February 1993
J August 1991 – February 1992
H August 1990 – February 1991