Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Myths about cats

There are many myths about cats, often relating to their health and survival ability but a closer look at some of those myths shows how a cat insurance policy could save you money and worry.


Myth 1: Cats always land on their feet

While cats instinctively fall feet first and may survive falls even from high places, they could break bones in the process. Vets treatment for a fracture could cost £976 (average cost based on Churchill claims data 2006/2007).

Myth 2: Indoor cats cannot get diseases

Cats still are exposed to organisms brought in to the house on a cat owner’s shoes or clothing. Even the most housebound cat ventures outdoors at some time and can be exposed to diseases and worms through contact with other animals’ faeces. Treatment for a kidney disease could set you back £376, or £602 for a bladder problem (average cost based on Churchill claims data 2006/2007).

Myth 3: Cats can heal themselves by licking their wounds

Licking can in fact slow the healing process and further damage a wound so a trip to the vets is usually necessary. Treatment could cost around £624 (average cost based on Churchill claims data 2006/2007).

The decision to go ahead with an operation or course of treatment for your cat is difficult enough, but with no ‘pet NHS’ it’s even harder when you’re worried about how you’ll pay for it. A Churchill cat insurance policy would cover you for all the above conditions, so having cat insurance leaves you free to make the choice that’s best for your pet.

Get a Churchill cat insurance quote now!