Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Save money on insurance

A happy, healthy car needs a bit more than a weekly visit to the petrol station and a monthly wash and polish. But armed with our tips on running a car you’ll be able to carry out basic and preventative maintenance yourself, saving you money at the garage.

Don’t forget to check our quick and simple online car insurance quote to see how much you could save with Churchill.

There are several ways to reduce your monthly insurance premium.

Get your children their own insurance policy rather than adding them to yours. They will build up no-claims discounts and save money in the long term, and you won’t be risking your No Claims bonus.

Limiting the number of miles you drive and/or agreeing to pay a higher excess in the event of a claim will bring the cost of your insurance down.

Off-street parking, alarms, immobilisers, trackers and other security devices can incur insurance discounts – always ask your insurer for details. Notify them about the security features of your car and consider investing in increased security for extra long-term savings.

Many insurance policies offer discounts to holders of an Advanced Driving licence, so consider enrolling in a course. You won’t just become a better driver; you’ll pay less for your car insurance.