Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.
Existing customers: Please don’t phone unless it’s absolutely necessary.
We need to prioritise:
- Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
- Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
Buying a car can be confusing. To help you get the best deal on the right car for you, we’ve put together some useful tips and checklists to help you through the car buying process. Here we look at some simple rules to follow when it comes to contracts.
So, you’ve found the right car and you’re at the point where you want to pay a deposit. Ensure that you get a contract, or if buying privately, a receipt that details exactly what you have committed to buying, what you’ve already paid and how the rest of the transaction will proceed.
Make sure that both the car and personal details are correct on the contract.
The full price and any deposit paid should also be clearly identified.
If you are buying from a garage, always read the terms and conditions in full… then read them again!
Make sure that both parties sign the contract.
If you’re buying privately then there may not be a contract but you should always ask the seller for a receipt detailing the above.