Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Help for disabled drivers

Buying a car can be confusing. To help you get the best deal on the right car for you, we’ve put together some tips and checklists to help you through the car buying process.

Motability is a national charity that owns the largest fleet of cars in the UK, providing cars to hundreds of thousands of the UK’s 1.7 million disabled drivers.

Motability offers grants for driving lessons and car modifications and advice on how modifications can be made whenever they are necessary.

To make your life easier, if you receive a Higher Rate Mobility Component of Disability Living Allowance benefit it can be paid directly to Motability. Preferential loans are also available, which can help cover the cost of purchasing a car.

For more information visit the Motability website or call 0300 456 4566.

We’d also like to try and save you some time and money on your car insurance so get an online car insurance quote today and find out how much you could save.