Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Used car research

Buying a car can be confusing. To help you get the best deal on the right car for you, we’ve put together some tips and checklists to help you through the car buying process and here we take a look at used car research.

We’d also like to try and save you some time and money on your car insurance so get an online car insurance quote and find out how much you could save with Churchill today.

The Internet offers an unrivalled resource for researching cars.

Check reputable sites like Whatcar.com for generic reviews to find out how manufacturers and models compare for reliability, running costs and depreciation.

Once you have drawn up a shortlist of the makes and models you like, research in-depth reviews to learn the specific pros and cons of each car.

Do enough research and not only are you more likely to end up with the right car for you, you’ll also find the dealers, classified ads and auction websites easier to understand.