Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.
Existing customers: Please don’t phone unless it’s absolutely necessary.
We need to prioritise:
- Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
- Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
Buying a car can be confusing. To help you get the best deal on the right car for you, we’ve put together some simple tips to help you through the car buying process and here we look at what to look for when buying a used car.
When buying a used car, it’s possible to avoid common scams and frauds by following this advice.
When calling in response to a private ad, be as vague as possible. ‘I’m calling about the car’ is a good opening line. If the response is ‘Which one?’ chances are you’re talking to a dealer pretending to be a private seller.
Arrange to view the car at the seller’s home if buying privately. Most people selling stolen cars will try to avoid this.
Be sure to get a vehicle history check done. This can cost as little as £5 and will prevent you buying a write off, or a car without outstanding finance payments.
Make sure the data from the check matches both the V5 document and the car itself. If it doesn’t then beware, the car could be stolen.
Two basic questions to ask the seller should be “Are you the owner?” and “Why are you selling it?”
If you are in any doubt, check to see if the service history matches what the owner has told you. For example, if it’s ‘only been used for the school run at home in Suffolk’, but several MOTs are from a garage in Scotland, then there could be more than meets the eye to the car or the seller.