Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Maintenance Tips

A happy, healthy car needs a bit more than a weekly visit to the petrol station and a monthly wash and polish. But armed with our tips on running a car you’ll be able to carry out basic and preventative maintenance yourself, saving you money at the garage.

Don’t forget to check our quick and simple online car insurance quote to see how much you could save with Churchill.

Cars are complex, but by following basic maintenance advice you can keep it on the road, keep it safe and reduce your spend at the local garage.

  • When you notice a problem and you can’t fix it yourself, take it to a workshop.
  • Follow the manufacturer’s service schedule.
  • An MOT test only confirms that a car is safe on the day of the test. Deal with problems as soon as they arise.
  • Test your lights against a wall regularly to confirm they’re in full working order.
  • At least once a month, check the pressure of all your tyres (spare included) according to the handbook recommendations.
  • Keep the various liquids you car needs (screen wash, oil, water, coolant, power steering, clutch and brake fluid levels) topped up.
  • Check oil levels while parked on level ground.
  • If your windscreen wipers are smearing, replace them, otherwise you’ll find it difficult driving in the rain.
  • Your screen wash should spray onto your windscreen, not over the top of the car. Use a pin to adjust the direction of spray.
  • Make sure you carry out all the recommended steps for preparing your car for winter (refer to your manual for guidance).