Coronavirus (COVID-19) update

Last updated: 2nd April 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Car showroom tips

Buying a car can be confusing. To help you get the best deal on the right car for you, we’ve put together some tips and checklists to help you through the car buying process and here we take a look at car showrooms.

We’d also like to try and save you some time and money on your car insurance so get an online car insurance quote and find out how much you could save with Churchill.

Never forget, when you walk in to a car showroom you are very much the salesman’s territory. Salesmen may have their own agenda, the car they want to sell or the price they want for it for example so you must stay focused. Try not to be distracted by the patter and follow these basic rules:

  • Be truthful when asked questions and always think about why you want the car and what you will be using it for.
  • Ask the salesman questions and listen to their advice, but don’t be distracted from what you want or talked in to anything you don’t want.
  • Don’t be intimidated. Remember that the salesman probably needs your business more than you need to buy the car from him.

When it’s time to discuss specifics and the price, the salesman may pass you onto the Sales Manager, who will try dazzling you with in-car entertainment and other extra options. His job is to make you spend as much as possible. Remember your budget and stick to it.

For more advice on buying cars, new or secondhand, visit the Buying a car section of our website.