Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.
Existing customers: Please don’t phone unless it’s absolutely necessary.
We need to prioritise:
- Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
- Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
Buying a car can be confusing. To help you get the best deal on the right car for you, we’ve put together some useful tips and checklists to help you through the car buying process. Here we look at some simple rules to follow when it comes to paying for your new car.
So you’ve found the perfect car and have agreed a price with the seller, now’s the time to arrange payment.
The first step is to pay the deposit. For a new factory ordered car, the deposit could be as high as £1000, while smaller dealers and private sellers should be happy with a deposit of around £100.
The deposit should remove the car from sale until full payment is made and ownership of the car is transferred.
Remember that if you change your mind, you could lose your deposit, so only put one down when you’re certain you want the car and can pay for it.
You can pay a dealer’s deposit with cash, cheque, debit or credit card. Credit card payments are protected by the Consumer Credit Act so if you can, pay the deposit with a credit card.
Pay the balance of the sale price when you pick up the car. Bear in mind that cheques take time to clear, so either pay by bankers draft, credit or debit card, or you should expect to wait a few more days before collecting the car.
For security reasons you should avoid giving large sums of money in cash. Be aware that as a result of money laundering regulations introduced in 2003, you are not permitted to pay more than £10,000 in cash for an item.
Remember, credit cards are one of the safest ways to pay but you may incur a handling fee on large amounts. Debit cards don’t usually have a similar commission system, but they also don’t offer you the same protection.