Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Tips to pass your driving test

Whether you are preparing for your first or your tenth attempt, here are a few of the things you should make sure you do to give yourself the best possible chance of success on the day.

Find an instructor

Firstly, take some lessons. Driving with your mum or dad or your partner is good practice, but to really make sure you are doing everything correctly and safely enough to pass the test, you’ll need the expert help of a fully qualified driving instructor.

There are many instructors out there. Ask around your friends and family to see if they can recommend anyone. Any instructor you decide to go with should be approved and registered with the Driving Standards Agency (DSA).

If you can, find an instructor with a car that suits you. If your partner drives a Ford Fiesta and you plan to use it regularly for additional practice for example, see if you can find an instructor with the same car. This way the indicator switches, windscreen wipers, reverse gear positions, etc, will all be in the same place, meaning you’re less likely to get confused during your test.

Wait until you’re ready

Don’t apply for your test until you and your instructor feel you are ready. Taking a test early to save the cost of a few lessons will almost certainly backfire – especially considering that each failed test costs as much as six lessons.

Make sure you practice driving on the test routes beforehand – your driving instructor should know where these are. It is much easier to negotiate tricky junctions if you know the roads well and have attempted the junctions in advance.

On the day of the test, arrange to have a final driving lesson around the area of the test centre beforehand. This will help you to warm up and get into the swing of things. It will also help you to be aware of any new roadworks and other obstructions on the test route.

If you don’t have a lesson beforehand, make sure you arrive for the test at least ten minutes early to give yourself time to calm down and relax – there is nothing worse than arriving stressed out for a driving test!

Stay calm

You are bound to feel at least a little bit nervous, everybody does, so don’t worry about it too much. Also, if you make a small mistake, put it out of your mind immediately and stay focused. It may only be a minor error and you are allowed to make up to 15 of these and still pass.

During the test, listen carefully to what the examiner asks you to do, and if you think you’ve misheard, ask the examiner to repeat the instructions. You don’t want to find yourself approaching a junction unsure of which way you should be turning, for example.

The number one rule is to be safe – if the examiner feels unsafe then you will almost certainly fail.

If you feel you’re messing up a manoeuvre, such as the parallel park, simply pull forward and start again. As long as you haven’t done anything wrong, such as touching the kerb or failing to make effective observations, you can still pass.

You don’t need to be the world’s best driver to pass a driving test, you just need to be safe and competent. Stay calm and focus on this. And remember, if you fail, you can always take the test again.