Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.
Existing customers: Please don’t phone unless it’s absolutely necessary.
We need to prioritise:
- Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
- Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
If you are selling your car, there are a number of things you can do to improve your chances of getting a good price, here we look at some useful tips for when it comes to preparing the paperwork.
Our guide to selling a car provides you with tips and advice on the entire process of selling a car, from how to decide your asking price to preparing the sales paperwork and taking care of the legal requirements.
The sales agreement has been drawn up; you’ve received payment and you have handed over the keys. All that’s left to do now is the paperwork. Paperwork is a legal requirement, so don’t put it off, do it straight away.
You must inform the DVLA of the sale by filling in and sending off the form on the vehicle’s V5C registration document. Do this as soon as possible following the sale. Failing to do this will result in a fine. For more information visit the DVLA website.
If your car is listed with a security register you must also inform them of the sale. If the requisite forms are not with the rest of your paperwork, there should be a number printed on the car’s windows to call. Remember to make sure you have noted these details before the buyer drives off.
Is the car under warranty, either an independent or manufacturers? If it is, don’t forget to get in touch with the warranty provider and give them the new owner’s details.