Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.
Existing customers: Please don’t phone unless it’s absolutely necessary.
We need to prioritise:
- Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
- Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
If you are selling your car, there are a number of things you can do to improve your chances of getting a good price, here we look at some useful tips for when it comes to taking payment.
So, you’ve found a buyer and agreed a price, now it’s time to complete the sale. Reduce the risk of dealing with time wasters or worse, being the victim of theft or fraud, by following these simple steps.
Take a deposit from the buyer once the price has been agreed and make it clear that this is non-refundable. That way, if the buyer pulls out of the sale you won’t be out of pocket when you need to advertise the car again.
Only hand over the keys to the car once you have received the asking price in full. That means waiting until the cheque or banker’s draft has cleared if the buyer is paying that way.
Make two copies of a sales agreement that both you and the buyer should sign and date.
The sales agreement should include all of the following:
- The name and address details for both you and the buyer
- The car details including the make, model, registration number, VIN, year of registration and mileage
- Sale details including the agreed sale price, deposit paid, sale date and confirmation that the car is ‘sold as seen’