Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.
Existing customers: Please don’t phone unless it’s absolutely necessary.
We need to prioritise:
- Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
- Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
If you are selling your car, you could improve your chances of getting a good price by following these simple tips.
To get the best price for your car, you need to start by finding out how much it is worth.
Check the price of any cars like yours that may already be on sale, and avoid setting a price that is too high or too low.
The condition and mileage of a car will affect the price. If you car has done fewer miles than average for its age and is a better than average condition then you can increase the sale price.
Conversely, if the mileage is higher than average you may have to reduce the selling price accordingly to encourage interest from would be buyers.
You need to be realistic about the condition of your car. If it has any visible damage, you will have to adjust the selling price accordingly.
Although new they command a premium, most special and limited edition models will be worth about the same as the basic model unless they are crammed with extra equipment or accessories which may enable you to add on a few hundred pounds.
If you’re selling a car that has a waiting list for newer models, you might be able to increase the selling price and still attract buyers who don’t wish to wait in queue.