Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

When things go wrong with a new car

Buying a car can be confusing. To help you get the best deal on the right car for you, we’ve put together some useful tips and checklists to help you through the car buying process.

Here we look at some simple rules to follow when things go wrong and your new car isn’t as expected.

We’d also like to try and save you some time and money on your car insurance so get an online car insurance quote and find out how much you could save with Churchill.

If there’s something wrong with a car you’ve just bought, you need to act quickly. To avoid being stuck with a bad car just follow these simple tips.

Always keep all records and paperwork – you may need to refer to it.

If you think that the car is not as advertised then let the seller know before you accept ownership of the car. If you’re buying privately then it might be more difficult to negotiate an agreement, so it’s all the more important to check the car out thoroughly before making an offer.

Private sales aren’t covered by the Sale of Goods Act, but you can still take legal action against the seller if their description of the car was misleading.

To reject the car formally, you should do it writing within two weeks. This will give you the best chance of a full refund, or of success in court should the case go that far. Send a letter to the seller informing them of your intention.

A garage may offer free extras or discounts as compensation. Make sure you think any offer is fair before accepting.