Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.
Existing customers: Please don’t phone unless it’s absolutely necessary.
We need to prioritise:
- Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
- Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
Buying a car can be confusing. To help you get the best deal on the right car for you, we’ve put together some tips and checklists to help you through the car buying process.
There are different types of car sellers – from expert main dealers to private sellers who know little about cars. Who you buy from could affect the type of car you buy, the price you pay and the level of service you get.
The prices displayed in the windscreens by main dealers are usually pretty high. The dealers will tell you that this is because you’ll benefit from their expert service, but remember, you should be able to negotiate a good discount.
Brokers can find you competitive prices for new cars, but you might have to travel to pick up the car, which will cost you time and money. Make sure the saving isn’t cancelled out by the travel costs.
Online dealers sometimes offer great prices, but don’t assume that an advertised car is actually in stock. Contact them to check before assuming you’ve found your new car.
Independent car supermarkets offer a huge number of nearly new cars from popular manufacturers. For more unusual models, you’ll normally need to look elsewhere.
Depending on exchange rates, importers can offer competitive prices and avoid long UK waiting lists. Just ensure you pay extra attention to the specification to make sure you get what you need and that it can be insured in the UK.
Smaller independent dealers will normally offer a wide range of models but limited choice in terms of specification and colour and their prices will usually be higher than private sales.
Private sellers are increasingly using auction websites like eBay. You could find a real bargain, or you could end up with an expensive mistake. To reduce the risk of the latter, arrange for an expert to check the car out before making your bid.