Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Top tips for buying cheaper home insurance

With most insurance companies claiming to offer cheaper home insurance, it’s difficult to know where the real savings are. Here are our top tips for finding the best deal:

  1. Buying buildings and contents insurance together usually qualifies for a discount.
  2. See if your car insurance company will offer you a discount if you take out their home insurance.
  3. You don’t need to buy your buildings insurance through your mortgage lender – if you shop around you could find cheaper home insurance.
  4. Make sure you know the true cost of replacing your home contents as new to ensure you have sufficient cover.
  5. Most home insurance companies will give you a significant discount if you have a professionally installed and approved burglar alarm or specific locks fitted to your doors and windows.
  6. Consider a higher voluntary excess. In some circumstances, by increasing the amount you would pay towards a claim you may be able to reduce your premium.