Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Do it yourself safely

If you’re planning a spot of DIY, make sure you take sensible safety precautions, and add Accidental Damage Cover to your Churchill Home Insurance in case anything goes wrong.

Always wear protective clothing when doing DIY, such as safety goggles, gloves and a dust mask, particularly if you’re working with potentially hazardous materials like glass or spray paint.

If you are painting walls, or indeed using any material that generates toxic fumes or dust, keep the room well ventilated by opening doors and windows.

DIY tools can be lethal, so store them in a safe place, out of the reach of young children and pets.

Ladders are one of the main causes of DIY accidents (source:, so get someone to stand on the bottom rung if you are going up high, and never reach too far to one side as you could lose your balance and fall.

Don’t rush a job, as you’re more likely to have an accident. Carefully plan what you need to do before you start. And know your limitations; if you’re unsure, consult a professional – particularly when dealing with electrics.

If you do get into trouble, in some circumstances, your Churchill Home Insurance will cover you – as long as you have added Accidental Damage Cover to your policy.

So, be safe and make sure you’re covered against accidents with Churchill Home Insurance. Look online for a quote now.