Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

What to do if your home has been damaged in a storm

If your home has been damaged by stormy weather, there are a few things you can do to help keep you and your family safe and limit any further damage.

Steps to take

  1. Firstly, be careful not to touch any electrical/ telephone cables that have been blown down or are still hanging and do not walk too close to walls, buildings and trees as they could have been weakened. Check for any damage caused to your property such as loose roof tiles.
  2. Storm damaged roofs can be temporarily repaired with a plastic sheet or tarpaulin.
  3. Where ceilings are bulging with water, pierce bulging plaster with a broom handle to let the water through and collect the water in buckets. If you’d like more information just watch the video.
  4. Leave all of your windows, internal doors and cupboard doors open to help dry out your home. Dry out rugs and cushions but don’t lift carpets unless absolutely necessary as they may shrink. It could take weeks or even months for your home to dry out so bear this in mind before you re-decorate.
  5. Take photographs of all parts of your home damaged by storms or floods. It might help with your claim.
  6. Don’t use your electricity or gas supplies until they’ve been thoroughly checked by a qualified engineer
  7. If your property is so badly damaged that’s you can’t stay in it, then we’ll arrange temporary accommodation while the repairs are being done.
  8. Get in touch with Churchill as soon as you can. Churchill Buildings cover will pay for all storm emergency repair. We can also help with getting your property dried out. By working together, we’ll help you get back to normal..

Download the help guide

Emergencies

Find out how to deal with emergency winter weather

Make a claim

Find out how to claim if your home’s been damaged by a storm this winter