Coronavirus (COVID-19) update

Last updated: 2nd April 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Finding a vet

If you have moved to a new area then you’ll want to find a local vet, in the same way that you would find a GP for yourself.

The Royal College of Veterinary Surgeons (RCVS) is a good place to start. It hosts a search engine on its website that helps you ‘find a vet’. Simply enter your full postcode or postal town, and the database will return the first 100 entries closest to you, arranged in order of distance.

The RCVS website ‘find a vet’ search engine ‘advanced search’ option also allows you to search for a vet that deals with a specific type of animal and indicates whether a practice has any specialist interests such as food hygiene or complementary health.

Look for accreditation

On the RCVS website, you can also narrow the search down and look for RCVS-accredited practices and training qualifications of vets. On 1 January 2005, it launched the RCVS Practice Standards Scheme, which accredits veterinary practices according to the services and/or specialities that they offer. Every accredited practice has volunteered to undergo rigorous inspection by a qualified inspector every few years, with potential on-the-spot checks in-between. It all helps to put your mind at rest.

Often though, you can’t beat word-of-mouth recommendations. Find out what other animal owners in your area feel about their vet. If they have a cat or a dog and are happy with their practice, then it could be ideal for you too. Try and get feedback from as many people as you can so that you can compare comments.

Consider facilities and costs

If your cat or dog needs specific treatment or maintenance – for an ongoing illness, for example – then you need to check that a veterinary practice can deal with it before you join.

Costs can vary between vets, depending on the location, facilities offered and overheads. Also, ask yourself whether the location of the practice is convenient. Is it near any public transport links? Does it have a car park?

Finally, it is worth knowing that if you and your pet are away from home but within the territorial limits of your Churchill pet insurance policy, and your pet needs urgent veterinary care, then we can help you find the nearest approved vet to you. Simply ring our pet helpline on 0345 604 0671.