Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Stay covered with auto insurance renewal

Have you ever had that horrible sinking feeling when you suddenly remember that your car insurance runs out today? Or was it yesterday? Or is it tomorrow? You know you received a letter, but it just got put on the ‘things to do’ pile. It’s scary to think that you could be driving your car un-insured and face a government fine simply because you have a busy life.

If this sounds like you, then you should consider switching over to auto insurance renewal. It’s the easy way to make sure you’re always covered.

To use auto insurance renewal you will need to pay by direct debit, or give us ‘continuous credit card authority’ (your permission for us to take payment from your credit card on your renewal date). When you switch over to auto insurance renewal, you’ll still receive a letter from us at least 21 days before your renewal date, telling you how much your next year’s premium will be. But the difference is, as long as you are happy and none of your details have changed, you won’t need to do a thing. No need to remember to phone, your policy will automatically renew, so you’ll never be un-insured.

More about renewing your motor insurance.