Coronavirus (COVID-19) update

Last updated: 2nd April 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Churchill helps fight car insurance fraud

Car accidents are bad news: they cause damage to vehicles, they cost money and in some cases they end up with people getting hurt. To most people, the idea of staging an accident would be deplorable. Regrettably though, it happens. And in the current financial climate, instances of this kind of car insurance scam are on the increase.

Innocent parties can find themselves claiming on their car insurance or – in serious cases – injured. The fraudsters then start their own personal injury claims against the unwitting victim. Scams like this cost the insurance sector £1.9billion a year (ABI (opens in a new window), July 2009) and ultimately lead to increased car insurance premiums for all motorists.

Churchill is working with other UK insurers and the government to stamp out this kind of activity, but we want to make you aware too, so you can try and stop yourself from becoming a victim of this illegal activity.

Imagine that you’re approaching a roundabout when the vehicle in front brakes suddenly, without warning. Unprepared, you are unable to stop in time and collide with the stationary vehicle. Often the other car will be carrying passengers who will all be able to make personal injury claims, but claims could also be made on behalf of phantom passengers who weren’t even involved in the accident!

It’s practically impossible to avoid such situations, so we’ve collated a set of guidelines for you to follow should you find yourself involved in a road accident that you find suspicious:

  • As always in the event of an accident, calmly exchange details with the other driver and call the emergency services if anyone has been injured
  • Try and retrace the circumstances of the accident. Did anything seem suspicious? Were there passengers in the car in front who turned to look at you before braking?
  • Make a note of all details, including descriptions of the driver and passengers, their ages, gender, clothing and any other detail that stands out
  • Ask the driver of the other car to make similar notes of what happened.

For more information on what to do in the event of an accident visit the motorist’s guide section of our website.

It is important that if you find yourself in this sort of situation and your suspicions are aroused, you do not take any sort of independent action. Call us to report the accident and we can investigate on your behalf and liaise with the Police if it becomes necessary.