Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

How to renew your motor insurance

For most of the year, your motor insurance is probably the last thing on your mind – and so it should be. That’s why we like to make it easy for you when it comes to renewal.

Automatic motor insurance renewal

Many customers find this the easiest way to renew their car insurance. You’ll either pay for your insurance by direct debit, or give us permission to take future payments from your credit card, then 21 days before your motor insurance renewal date, we’ll write to you with your premium for the coming year. If you are happy and none of your details have changed, you don’t need to do anything – your policy will automatically renew meaning you never run the risk of being uninsured and facing a government fine.

Manual motor insurance renewal

If you don’t pay by direct debit and you did not give us authority to charge your credit card for future renewals, we will write to you 21 days before your motor insurance renewal date, with details of your premium for the coming year. This is your renewal invitation. Unlike automatic renewal, you must contact us, otherwise your cover will end on the renewal date, and you will not be insured. If you want to make the process easier, and make sure you remain covered you can call us at any time to be updated onto automatic renewal.

Car insurance renewal hotline: 0345 603 3560.

More about auto insurance renewal.