Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.
Existing customers: Please don’t phone unless it’s absolutely necessary.
We need to prioritise:
- Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
- Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
A happy, healthy car needs a bit more than a weekly visit to the petrol station and a monthly wash and polish. But armed with our tips on running a car you’ll be able to carry out basic and preventative maintenance yourself, saving you money at the garage.
Fitting accessories to the outside of your car – such as bike racks, roof racks, roof boxes and tow bars – can add useful storage to any car. If not fitted correctly they can also be a huge problem.
Fitting instructions should always be followed word for word, so make sure you understand and can follow them. If in doubt, seek professional assistance. Anything that is not secure could be a potential danger to you and to other drivers and could cause a serious accident.
Be careful not to scratch your paintwork when attaching or loading equipment.
Check and follow the guidelines for how much you can carry at one time.
Bikes must not partially or fully hide your number plate. If they do you’ll need to fit a supplementary light board.
Fastenings and locks must be 100% secure at all times and should be checked before loading, unloading and again before any long journeys.
Take extra caution when driving with racks and accessories, and be aware they alter your car’s handling, especially when driving in high winds and at high speeds.
Keep a reminder of anything that increases the height of your car in view, so you remember not to drive through or under low-level constructions.
Remove the racks whenever they’re not in use to reduce fuel consumption.