Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.
Existing customers: Please don’t phone unless it’s absolutely necessary.
We need to prioritise:
- Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
- Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
A happy, healthy car needs a bit more than a weekly visit to the petrol station and a monthly wash and polish. But armed with our tips on running a car you’ll be able to carry out basic and preventative maintenance yourself, saving you money at the garage.
These simple measures will help keep your car and its contents safe. Follow these guidelines and you’ll reduce your chances of becoming a victim of car crime.
- Your car should be securely locked, all windows closed, and the alarm activated from the moment you leave it unattended, however briefly.
- When you are driving keep the doors locked and hide anything of value, to prevent opportunist thieves taking advantage at traffic jams or red lights.
- Once parked keep those valuables out of sight, better still, keep them with you instead of in the car.
- If a thief attempts to steal your car while you’re in it, use the horn and car lights to attract attention. If you fear for your safety, relinquish your keys and car and call the police immediately.
- An alarm will deter thieves and it can mean cheaper insurance, so you do need one on your car. If you haven’t got an alarm fitted, look for an approved security company and installer in your area.
- Try and park your car in a well-lit road and if possible within view of CCTV cameras.
- Thieves love car stereos and sat navs. If you have one, choose a model you can remove each time you park your car.
- Don’t attract opportunist thieves by displaying your keys in view. Avoid leaving keys near the letterbox or on a shelf in the hall where a rod and hook could fish them out.