Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Guidance For New Drivers

Statistics from RoSPA show that in the first two years after passing your driving test you are more likely to have an accident than at any other time, so you should drive with caution and if possible you should continue learning.

Practice makes perfect

‘Probationary’ P-plates are just like L-plates, except that they display a green letter P instead of a red L. They show other road users that you are new on the road and may take a little longer to negotiate junctions and obstacles. Most people will show more consideration and give more time and space to cars displaying P-plates.

P-plates are currently optional, but measures are being considered by the government to make them compulsory. This is because they work, so if you want to feel safer and less hassled by other, more experienced, road users, it is worth investing in a pair.

Motorway driving

One of the biggest challenges for any new driver is motorway driving.

Although daunting, motorways are reasonably safe as not only is all the traffic moving in the same direction, there are no pedestrians, cyclists, learner drivers or agricultural vehicles on the road.

Joining a motorway from the slip road for the first time can be the most daunting bit of all. Make sure you pick up your speed so you are driving as fast as the traffic already on the motorway before you join the main carriageway. Use your indicator light to signal your intentions, and hopefully vehicles already on the road will move over to the outer lanes to give you more room. This may not be possible if the traffic is busy.

Once on the motorway, stay in the inside (left hand) lane until you get used to the speed. If you need to overtake, you should return to the inside lane as soon as it is safe to do so. Don’t use the overtaking lanes for normal driving if there is room on the inside lane.

Be aware that it is easy to drive too fast once you get back on to ordinary roads again, until you re-acclimatise to the new lower speeds, so be sure to check your speed in this situation.

Penalty points

If you happen to accrue up to six penalty points on your licence in the first two years after passing the test, for things like speeding or dangerous driving, your licence will be automatically revoked. You’ll then have to reapply for your driving licence as a learner driver and re-sit both your theory and driving tests all over again.