Coronavirus (COVID-19) update

Last updated: 2nd April 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Preventing road accidents

With forethought most accidents could be prevented. Here, we aim to provide you with advice and tips for preventing accidents on the roads.

For further advice from The Royal Society for the Prevention of Accidents (ROSPA), click on the following link www.rospa.com.

For information specifically regarding road safety, please click on this link think.direct.gov.uk/.

  • Don’t use your mobile phone whilst driving
    Making or receiving a call, even using a hands-free phone, could lead to an accident.
  • Belt up in the back
    In a collision, an unbelted rear seat passenger can kill or seriously injure the driver or a front seat passenger.
  • Don’t drink and drive
    Any alcohol, even a small amount, can impair your driving. Be a safe driver and don’t drink and drive.
  • Slow down
    Take extra care outside schools and parks and other places where there may be more pedestrians around.
  • Children
    Children often act impulsively. Take extra care outside schools and parks and near buses and ice cream vans.
  • Take a break
    Tiredness is thought to be a major factor in more than 10% of road accidents. Plan to stop for at least a 15 minute break every 2 hours on a long journey.
  • Anticipate
    Observe and anticipate other road users. Use your mirrors regularly and don’t forget to glance into your blind area before altering your course.
  • Use child seats
    Child and baby seats should be fitted properly and checked every trip.
  • Keep your distance
    Always keep a safe distance from the car in front.
Slow down.
Speed kills.
Built up areas* (MPH) Single carriageways (MPH) Double carriageways (MPH) Motorways (MPH)
Cars and motorcycles (including car derived vans up to 2 tonnes maximum laden weight) 30 60 70 70
Cars towing caravans or trailers (including car derived vans and motorcycles) 30 50 60 60
Buses and coaches (not exceeding 12 metres in overall length) 30 50 60 70
Goods vehicles (not exceeding 7.5 tonnes maximum laden weight) 30 50 60 70**
Goods vehicles (exceeding 7.5 tonnes maximum laden weight) 30 40 50 60

These are the national speed limits and apply to all roads unless signs show otherwise

* The 30 mph limit applies to all traffic on all roads in England and Wales (only Class C and unclassified roads in Scotland) with street lighting unless signs show otherwise
** 60 if articulated or towing a trailer