Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Severe weather help

Winter weather can cause real damage to our homes and possessions. Here at Churchill, we want to help you protect your home both before and during bad weather.

Just click on the links below for more information and some simple steps to help you be prepared.


Prepare for a storm

Learn more


How to help safeguard against flood damage

Learn more

Freezing weather

Top tips to help insulate your home

Learn more

Video guides

We’ve created a few videos to take you through what you can do to help protect your home and possessions from the more severe kinds of weather. It’s always better to be prepared, so click on a video below to get started.