Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Once winter sets in, a common problem is burst pipes which can cause all sorts of problems and damage.

Just click on the links below for more information and help on how to prepare for freezing weather, what to do in an emergency and how to make a claim should frozen pipes in your home burst.

Prepare

Help prepare your home against a cold spell

Be prepared

During

Learn how you can help repair damage caused by freezing weather

Frozen pipes

Waterlogged ceiling

Make a claim

If your pipes burst and you need to make a claim, Churchill is here to help

Learn more