Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.
Existing customers: Please don’t phone unless it’s absolutely necessary.
We need to prioritise:
- Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
- Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
If your house is broken into it’s likely to be because the burglars felt your property provided them a good opportunity to do so undetected. Don’t leave your side gates, sheds, garages or windows open. If you’ve been using a ladder put it away as soon as you’ve finished with it, along with any tools that could be used to force entry. Untrimmed hedges, a high fence and an overgrown garden can all give burglars the cover they need to carry out their actions undetected.
Make sure milk bottles or parcels aren’t left on your front step for too long, or that there is mail sticking out of your letterbox. A house will look unoccupied if it’s unlit after dark, or all the windows are shut in hot weather.
If you’re going away, ask a reliable neighbour to keep an eye on your property. You could also invest in some things that would make your house look occupied and deter potential intruders, such as outside lights, a burglar alarm and even CCTV.
Is anybody home?
Before you go on holiday, cancel any papers or milk you have delivered. Change the greeting on your answerphone to give the impression that you are only temporarily unable to reply. Install timers which switch lights or radios on automatically. Put decent locks on your windows and doors and make sure the frames are strong and in good condition, with reinforced glass in any door panels. Mark your property with your postcode and house or flat number, and write down the seri
Talk to Churchill about how having a professionally installed and annually maintained burglar alarm or specific locks can give you a discount on your house insurance.
Come on in
If you have a spare key, don’t be tempted to leave it under a plant pot or anywhere near the front door. Keep valuables out of sight from windows. Never label your house keys in case you lose them and someone untrustworthy finds them. Avoid putting your home address on your suitcase luggage labels on your outbound journey.
If you live in a block of flats with an entry phone don’t let people in on behalf of neighbours if you don’t know who they are, or let them come in the main front door behind you. If someone knocks at your door claiming that they need to gain entry, to read your meter for example, be certain that they have the correct identification and that you are confident they have a valid reason for entering your home. Consider having a spy hole and door chain fitted for extra security.
There are over 155,000 Neighbourhood Watch schemes operating in the UK and anyone can get involved in one. They are set up to allow local people to help the police cut crime and are led by volunteer co-ordinators who get everyone together to discuss how they can make their area a safer place to live.
Contact your local police and ask to speak to the Crime Prevention officer to find out how you can play a part.
Make sure your home is fully covered. Go to Churchill house insurance for an online home insurance quote today.