Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.
Existing customers: Please don’t phone unless it’s absolutely necessary.
We need to prioritise:
- Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
- Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
Whether it’s only filling the kettle halfway or turning off the tap when brushing your teeth, there’s lots you can do at home to save money and help the environment at the same time.
Here are our top tips to save energy in your home:
- Turn your heating down
- Obviously you have to stay warm in the winter, but as the temperature goes up outside, turn your heating down. And don’t forget, if your hot water is too warm, turn down your thermostat to save energy.
- Heat rises and can escape through a poorly insulated roof. Letterboxes can be sneaky too, so make sure they aren’t letting in any draughts. And even windows can let in cold air, so get some draught excluders. Less energy is needed to heat a well-insulated home, so save yourself some money and don’t let that heat escape!
- Washing machines
- It can be tempting to put on a wash for a pair of jeans you’re desperate to wear, but try to hold off until you have a full load. By turning the washing machine on less, you save both water and electricity.
- Turn off lights
- If you’re not using them, turn off your lights. It’s also a good idea to buy energy efficient light bulbs — although they’re slightly more expensive than traditional bulbs, they save energy and last much longer.
- Bleed radiators
- Let the air out of your radiators to make sure they are working efficiently. Be careful though, there’s a danger of water spillage when you do this.
- Did you know that if you recycle one tin can, it can generate enough energy to power a television for three hours? Up to 60% of the rubbish that ends up in our dustbins is recyclable, so make sure you put it in your allocated bins, or visit one of the many supermarkets that provide recycling facilities.
- Be energy efficient with electrical items
- When the time comes to upgrade your computer, remember that smaller monitors use far less power. You might consider choosing an Energy Star certified display; these use 25-60% less energy than standard models. Also remember to switch off electrical appliances when they’re not in use; this includes televisions (standby only cuts half the energy) and radios. Don’t leave things like mobile phones to charge overnight – when the battery is full, unplug it.
- Toilet flushing
- Toilets with dual flush functions use less water when you flush. These are worth considering when it comes to renovating your bathroom.
- Showers beat baths
- Did you know that having a shower rather than a bath could save more than 300 litres of water a week? Keep the environment clean, as well as yourself.