Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Home security

Good home security will reduce the risk of a break-in and will also keep down the cost of your Churchill Home Insurance.

In 30 per cent of burglaries, thieves gain access through an unlocked door or open window (source:, so always be sure you have locked up when you go out.

Use key-operated locks on your windows, particularly on those that could be accessed easily by thieves – but don’t leave the key in the lock.

Get an alarm and make sure it is visible as it acts as a deterrent to potential intruders. If you do have approved security window and door locks and a professionally installed and maintained alarm, your Churchill Home Insurance will almost certainly be cheaper.

As a further deterrent, leave a light on when you go out at night to give the impression someone is at home. If you’re going on holiday, lights can be activated to come on at night using a timing device. Never leave a spare key in a convenient hiding place, such as under the doormat or in a flowerpot – thieves know where to look!

Contact your local crime prevention officer who will be able to visit you and give advice on securing your home.

Lower home insurance premiums and a safer house – what are you waiting for? Get some locks, an alarm and Churchill Home Insurance today.