Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Cheaper travel insurance

Where to find cheaper travel insurance

The holiday insurance sold by travel agents is often considerably more expensive than policies sold by insurance companies, so if you want cheaper travel insurance, it’s well worth shopping around.

Here are our top tips for finding cheaper travel insurance:

  1. Buy from an insurance company not a travel agent
  2. If you’re planning two or more trips abroad in the next twelve months consider taking out annual travel insurance
  3. Some companies offer discounts if you buy online
  4. Check what types of policy are available, you could find cheaper travel insurance if you take out a family or couples policy
  5. Make sure your policy is right for you – for example do you need winter sports cover included?
  6. If you have personal possessions cover with your home insurance, and you want cheaper travel insurance, it may be possible to adjust this part of your travel policy – but always make sure you have sufficient cover.
  7. Look out for special offers and promotions