Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Optional Extras

Our travel insurance can be tailored to meet your every need. You can even add on golf, ski or wedding cover. Read more about our cover options below or just click to get a quote.

Winter sports

Cover your skiing and snowboard gear for theft and damage and yourself against injuries and piste closures by adding winter sports cover to your travel insurance.

Find out more

Wedding cover

Planning on getting married abroad? For such a special occasion, make sure your travel insurance cover is as perfect as the day you dream of. To add this cover call us on 0800 032 6534.

Find out more

Golf cover

Add golf cover to your travel insurance to protect your golf equipment against the unexpected and leave you free to enjoy yourself. To add this cover call us on 0800 032 6534.

Find out more