Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Flybe collapse Information

We're aware that Flybe has ceased trading and as a result many customers need assistance.

If you're overseas, please monitor the advice of the Civil Aviation Authority at www.caa.co.uk

Your Churchill travel insurance does not cover the failure of a transport operator.

Therefore, if you booked your flight directly with Flybe using a debit or credit card and cannot be reimbursed through any other source, contact your card provider as you may be protected under Section 75 of the Consumer Credit Act 1974. You may also be protected by your bank's charge-back rules.