Coronavirus (COVID-19) update

Last updated: 2nd April 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Important information for Churchill customers affected by the Thomas Cook collapse

Thomas Cook has confirmed it has ceased trading. As a result, from 23 September 2019 all holidays and flights have been cancelled and are no longer operating. Further information and advice is available on the Civil Aviation Authority (CAA) website at

If you’re already abroad, the CAA is making arrangements for you to return home to the UK on a new flight. These new flights will not cost you anything extra.

CAA Emergency helpline:

+44 1753 330330
+44 300 3032800

Our Churchill travel insurance policies do not cover financial failure of a tour operator or end supplier. You should now check if your Thomas Cook trip is ATOL or ABTA protected. If you purchased your trip using a credit card, you may be protected under Section 75 of the Consumer Credit Act 1974. If you purchased your trip with a debit or charge card, you should contact your bank or card issuer as you may be able to claim under their charge-back rules.