Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.
Existing customers: Please don’t phone unless it’s absolutely necessary.
We need to prioritise:
- Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
- Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
Travel first aid
Travelling is an exciting but occasionally hazardous activity. From travel sickness to sunburn, dodgy food to insect bites, being on holiday in a foreign land can conjure up a concoction of minor ailments, which is why a first aid kit is a vital part of your luggage – particularly if you are travelling with children.
But what should you put in it? This depends largely on where you are going. A three-week holiday in Kenya or Thailand, for example, could result in different problems than a weekend stay in Paris, so be sensible and only take things you think you’ll need.
Firstly, make sure you have an adequate supply of any medicines routinely taken by you or anyone else in your group. Don’t assume you will be able to get them wherever you go.
Make sure any prescription drugs are properly labelled and check before you travel that you can bring them in to the country you plan to visit – don’t assume the same rules apply as in the UK. You can read more about packing prescription medicines and what’s allowed in our ‘Tips on holiday packing’ article.
Every good first aid kit should include a healthy supply of plasters, wound dressings and antiseptic creams for those minor scrapes and falls. This is particularly important if you are travelling with children who are likely to be clambering on everything in sight.
A place in the sun
The chances are you will be heading off to somewhere hot, so don’t forget sun protection both sun cream and after-sun. Children in particular must wear high-factor cream in hot conditions – you can get factors of 50+ in most high-street pharmacies.
It is not only the sun that can be problematic in hot climates, but also insects. Bites can not only be sore, but insects, particularly mosquitoes, can carry deadly diseases. Bring insect repellent and a mosquito net to sleep under at night. Burning incense coils can also deter mosquitoes if you’re eating outside in the evenings.
If you are heading into an area where malaria is prevalent, make sure you bring an adequate supply of anti-malaria tablets (and be sure you visit your GP well before your trip to get any relevant vaccinations). Tablets are not 100% effective, however, so continue to use repellent and other deterrents as well.
Also bring an adequate supply of antihistamines, which are not only effective against insect bites, but also allergies, itching and skin rashes.
Another common holiday ailment is jellyfish stings. Vinegar is a good treatment if you do get stung, so pack a few sachets such as the ones you find in fast food outlets in your first aid kit.
Many holiday illnesses result from drinking unclean water, or even water that’s treated differently to how it is in the UK. Pack water sterilisation tablets if you are unsure of the quality of water at your destination - simply drop them in the water before you drink it. You should be able to find bottled water readily available in all but the most isolated spots.
Despite taking precautions, you could still end up with a dodgy stomach at some point, so pack some tablets to ease diarrhoea, and some rehydration solution – essential if you’re travelling with children. As well as diarrhoea, unusual foods can cause constipation, so bring some laxatives as well.
The actual travel, too, can induce sickness, such as car, air or seasickness, depending on your mode of travel. There are lots different pills and devices available to combat travel sickness, so pack enough to see you through.
Last, but not least, bring a good supply of simple painkillers such as paracetamol or ibuprofen as they may be difficult to find while on holiday. If the thought of running around trying to find all these things makes your head spin, you can buy ready-made travel first aid kits from pharmacies and travel shops. Be sure to check yours in advance and add a few things to them if they don’t fit your specific requirements.
Be prepared and your holiday should go with a swing!