Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.
Existing customers: Please don’t phone unless it’s absolutely necessary.
We need to prioritise:
- Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
- Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
Losing your possessions
Before you jet off to the sun on holiday, make an inventory of everything you are bringing with you. This will help making a claim less painful if the worst happens and something gets stolen.
Nobody wants to become the victim of a crime while on holiday, and there are lots of sensible precautions you can take to minimise the risks. Don’t drink too much, for example. We’re not saying you shouldn’t enjoy yourself, but if you were to have an accident and need medical attention because you were ‘under the influence’, you would be unlikely to be able to claim on your travel insurance. It’s also not a good idea to go out carrying unnecessary valuables or wads of cash. Other common-sense advice would be to keep your belongings close to you at all times, use a hotel safe where available and avoid wandering around less-safe areas, particularly with an expensive camera hanging from your neck.
However, even if you are completely sensible, you may still find yourself targeted by thieves and end up with something valuable being stolen.
To make dealing with this possibility less stressful, firstly make sure you have taken out an adequate travel insurance policy. Secondly, compile an inventory of your personal possessions before you leave.
Make sure you have copies of all your vital documents. Take a photocopy of your passport and keep it separate from the original, or leave a copy with someone back home. Write down credit and debit card numbers and put them somewhere safe, along with the numbers to call should you lose them.
As well as this, make a list of all the clothing, shoes and accessories you are taking, and whatever other items you may have, such as sports equipment or children’s things. For electronic items such as cameras and iPods, make a note of the registration numbers. Jewellery is another expensive thing that may be targeted by thieves. As well as making a note of which pieces you are taking, take photographs of them too - this will make it easier to report any theft to police and will increase your chances of seeing your treasured items again.
Before you travel
Before you travel, check the terms and conditions of your travel insurance and endeavour to meet all the requirements listed to be sure you are covered in the event of a theft. Churchill’s travel insurance, for instance, requires you to report any theft or loss to the police within 24 hours of discovering it and to ask them for a report in writing. If appropriate, it also states that you should report the theft or loss to your courier, hotel or apartment manager and ask them, too, for a report in writing.
You should also make sure you know what is covered by your travel insurance. Single items are insured for up to £300 under Churchill’s standard travel insurance, although this can be raised to £750 if you choose. Items worth more than this should be added to your Personal Possessions Cover that comes with your Churchill home insurance.
As you pack for your holidays, make a list of everything going in your suitcase, and make sure you know what is covered and what you need to do if it goes missing.
With a plan in place, and with adequate travel insurance you’ll be fully prepared should the worse happen. You can get a travel insurance quote and buy a single trip or annual policy online via this website.