Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.
Existing customers: Please don’t phone unless it’s absolutely necessary.
We need to prioritise:
- Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
- Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
The good news is that there are more bikes on the road than ever – the bad news is that the number of bike thefts has also risen. Government reports show that more than 150,000 bikes are stolen every year and only 15% are ever recovered. So, what can you do to beat the thieves?
Lock it up
Invest in a good lock. D-shaped shackle locks can be the most secure but an armoured cable lock may give better flexibility – if you need to lock it onto a lamppost for example. Also, think about the weight of your lock – you need to make sure you or your bike can carry it comfortably!
Visit www.whycycle.co.uk/safety-locks.htm opens in a new window to get some ideas on locks, or take your bike into your local bicycle shop and get their expert advice.
You can also get locks for wheels, usually in the form of a long cable that threads through the spokes and attaches to your main lock. If you don’t have one of these the best idea might be to take your wheels with you when you park up. Some wheels are highly prized even without the rest of the bike! The same applies to seats and lights – if in doubt, take them with you.
Choose a good parking spot
Lock your bike to something solid and secure and make sure thieves can’t lift your bike up and over a pole or post. Aim for a well-lit public place which is, if possible, also viewed by a security camera.
ID your bike by getting it postcoded by the police. Or you can register it with Immobilise at www.immobilise.com. This is a free register of possession that links up with the Police National Stolen Equipment Database. It’s also wise to take a photo of your bike in case you need proof of its identity for police. Get more bike security tips from Cycling England.
The risk of getting your bike stolen is pretty high – so it’s well worth paying a small premium to get it insured. With a Churchill home insurance policy, your bike would be covered along with the rest of your home contents, if it is kept inside your house. However for peace of mind whilst away from home you will need to take out Personal Possessions cover which includes cycle cover up to £500 per cycle.
Making a claim
With Churchill Home Insurance, there are no forms for you to complete, making the claim process quick and hassle free. To report a claim, simply call us on 0345 603 3590. Lines are open 24 hours a day, seven days a week. You’ll need your policy schedule to hand, a crime number if you’ve been a victim of bicycle theft (report this to the police immediately) and proof of purchase plus ID if you have it.
Help take some of the stress out of having your bicycle stolen – cover it with Churchill Home Insurance. It’s quick and easy to get an online quote today, just visit www.churchill.com and see how much you could save.