Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Black: the right side of darkness

Signs and symbols

Black can represent anything from elegance to evil with death, night, darkness, mystery and sophistication in between. For one person it can symbolise luck if a black cat crosses their path, for another it can only mean the perfect little black dress. In karate, a black belt means excellence and in ancient China it was the symbol of North and water. Whether it’s dark and mysterious you’re after or all-out glamour, there’s plenty on offer out there.

Get inspired

Jump on the current gothic trend and take some style references for your home. Pick up any fashion magazine and you’ll find yards of black lace, smoky and sultry looks created with inky kohl and jet black bobbed hair. Monochrome is also big at the moment, and you will see strong interiors of clean black and white lines with the odd splash of colour in home styling magazines. Really strong and iconic black and white photos can offer the perfect inspiration to help you create an overall theme for a room. If you decide to use black in your home, the overall effect should be strong, dramatic and ultimately glamorous.

Best for…

Eighties book character Adrian Mole famously painted his Noddy wallpaper black, but it’s best to avoid the teenage angst look unless you are actually 13-and-a-half. Instead, focus on sophistication: granite kitchen worktops look classy, but make sure that you add some white or warm wood units to tone it down. Black gloss adds a contemporary feel to floorboards, and can also be very practical. Why not dress up your windows and add instant Victoriana with some black vintage lace? Adding a heavy satin or silk lining will create a really glamorous look. Black wood is also in vogue – but, if you can’t afford an expensive dark hardwood, add lacquer or paint to a cheaper, open-grained wood.

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