Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

What to do if your home has been affected by a flood

If your home has been affected by flooding, there are a few steps you can take to help get things back to normal.

Steps to take

  1. Get in touch with Churchill on 0345 603 3590 as soon as you can. We’ll pay for flood emergency repairs – you’ll just need to let us know.
  2. Take photos of the damage as they might help your claim..
  3. If water has flooded wiring or electrical systems, don’t touch them before you have arranged a professional inspection. Turn off the electricity at the mains if it’s safe to do so.
  4. Leave all of your windows, internal doors and cupboard doors open to help dry out your home. Dry out rugs and cushions but don’t lift carpets unless absolutely necessary as they may shrink. It could take weeks or even months for your home to dry out so bear this in mind before you re-decorate.
  5. For more help and advice during a flood, call the Environment Agency’s Floodline on 0345 988 1188 and stay tuned to local radio.
  6. If your property is so badly damaged that’s you can’t stay in it, then we’ll arrange temporary accommodation while the repairs are being done.

Flood damage pdf


Find out other ways to help repair your home if it’s been damaged by winter weather

Make a claim

Find out how to claim if your home’s been damaged by floods this winter