Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.
Existing customers: Please don’t phone unless it’s absolutely necessary.
We need to prioritise:
- Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
- Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
Breakdown cover options
Churchill Rescue Service (CRS) includes roadside assistance as well as national recovery..
|Transport of you and your vehicle to your destination anywhere in the UK (if you break down at home a 20 mile limit will apply. It’s 10 miles for breakdowns caused by a flat or damaged tyre).|
|Service to you door if your car breaks down within 1 mile of home|
|European cover for vehicles less than 16 years old|
|Use of a hire car or hotel accommodation|
|Pass up to 3 phone messages to others after your breakdown|
|Cover for anyone using your vehicle with your permission|
|Help to arrange to finish your journey|
|Cover for your caravan or trailer|
|Free recovery service to a repairer within 10 miles|
|Up to one hour free labour for roadside repairs|
|Round-the-clock garage call-out|