Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Contact us

Our pick of helpful breakdown insurance questions

Incidents that we cover are breakdown, theft or attempted theft, malicious damage, fire or attempted fire, flat tyre, lack of fuel, flat battery, lost or broken keys.

Our breakdown policies have no excess.

Our cover is charged by the day, so that you don't end up paying for more than you need, and if you take out our travel insurance at the same time, you can save even more.

Incidents that we cover are breakdown, theft or attempted theft, malicious damage, fire or attempted fire, flat type, lack of fuel, flat battery, lost or broken keys. Please follow the link for breakdown cover details and quotes.

Your car is covered whoever is driving it.

See more questions

During the festive season

We're open 8am - 4pm on Christmas Eve and New Year's Eve.
We're closed on Christmas Day, Boxing Day and New Year's Day.

Otherwise it's business as usual, and our recovery helpline is still open 24 hours.

Give us a call

If you still have a question about your breakdown insurance, we’ll get you talking to the right person.

Renewals: 0345 603 3560
breakdown.renewals.churchill.com

Customer services: 0345 603 3551
breakdown.customer.service@churchill.com

  • Mon - Fri 8am – 9pm
  • Saturday & bank holidays 9am – 5pm
  • Sundays 10am – 5pm

When sending us an email, please remember to include your surname, date of birth, postcode and policy number (if applicable). This will allow us to trace your details and respond to your email more efficiently. Please do not include any other personal, financial or banking details as email is not a secure way of supplying information.

Breakdown assistance

Churchill customers

UK: 0800 400 665

Europe: +44 (0) 113 390 5300

24 hours a day 7 days a week


Green Flag customers

UK: 0800 051 0636
0141 349 0353

Europe: +44 141 349 0516

24 hours a day 7 days a week
Calls may be monitored and recorded. Call charges will vary.

Not happy?

If you wish to make a complaint please email breakdown.customer.relations@churchill.com or view our complaints procedure