Coronavirus (COVID-19) update

Last updated: 2nd April 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Bodily injury direct

If you’ve been involved in an accident and a Churchill policyholder was at fault, we can put things right for you.

Bodily Injury Direct offers a fast, completely free service, designed to get you 100% of your compensation.

By allowing us to handle your claim you’ll cut out the cost of injury solicitors or claims management companies becoming involved.

You will be assigned a dedicated Personal Injury Handler to deal with your claim from start to finish. And if you need treatment, a trained clinician will arrange a recovery plan with you.

By choosing Churchill to handle your claim, you’ll benefit from:

  • A fast, personal and professional FREE service
  • A complete service (that solicitors can’t provide), including rehabilitation and compensation
  • No contracts or associated paperwork
  • 100% of the compensation
  • All agreed treatment free of charge
  • Here’s what has been said about this service...

“Everybody I spoke to at Churchill were fantastic. It seemed their ‘Mission’ was to do everything possible to help me recover. Gave me confidence they had my interest & health was the priority hence I did not feel the need to involve solicitors. Truly first class”

Andrew Tipton