Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Car insurance policy documents

When you're looking around for car insurance, you've probably got a checklist of things that help you choose a policy that suits you. At Churchill we constantly review our rates and cover to provide you with policies that tick all your boxes.

Car insurance policy document

Car insurance policy document
(viewable in pdf, file size 836 KB)

If you choose to download our Car Insurance policy document, it will arrive on your computer in PDF format. You can then choose to read it or save it on your computer. The document may take a few minutes to download, depending on the speed of your Internet connection. To view the document in PDF format, you should have Adobe Acrobat Reader installed on your PC. Download Adobe Acrobat Reader free. For more help with viewing PDFs, visit the Access Adobe website.