Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Churchill Legal Assistance Service

This optional cover is available for an additional premium and can be added to your policy at any time.

If you have a road traffic accident involving your car where you're not to blame, you have a right to claim from the person responsible for the accident.

Churchill Legal Assistance Service cover will provide up to £100,000 of legal costs to help you to claim, where no other insurance policy will cover your losses, as long as there is a better than 50% chance that your claim will succeed.

What does Churchill Legal Assistance Service give you that car insurance doesn't?

Churchill Legal Assistance Service is there for you to help you recover losses you are not covered for by other insurance cover you may have.

Churchill Legal Assistance Service could help you claim for... Examples of claims
Injury to you or a passenger If you or your passenger are injured in an accident, Churchill Legal Assistance Service could help you claim compensation for those injuries.
Loss of earnings If you're injured in an accident that isn't your fault and are unable to work, Churchill Legal Assistance Service could help you recover loss of earnings.
Medical expenses If you're injured in an accident and need treatment, Churchill Legal Assistance Service could help you recover the medical costs.
Loss of possessions If your personal possessions are damaged as a result of an accident, Churchill Legal Assistance Service could help you claim back the cost of these items, if they're not covered elsewhere.
Damage to your car (Third Party Fire and Theft Only) If you do not have comprehensive insurance cover and your car is damaged by no fault of your own, Churchill Legal Assistance Service can help you recover repair costs.

Who is covered by the policy?

This cover provides protection for you and any one else authorised to drive or use your car and for any passengers.

How does it work?

If we accept your claim, a solicitor will be appointed to act for you who will handle all aspects of your claim such as:

  • Evaluating what you can claim for and the chance that your claim will succeed.
  • Locating specialists such as a medical expert or counsel. The specialist charges will be met by Churchill Legal Assistance Service.
  • Negotiating with the person responsible and their insurers
  • Commencing legal proceedings if necessary.

The appointed solicitor is regulated by the Law Society which, in addition to the high standards of service you would expect from Churchill, ensures that you receive a professional legal service.

All in all providing you with peace of mind and a hassle free solution when you need it most.

Please see policy wording for full policy terms and conditions