Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Road signs – buy cars with the stars!

Let your birth sign decide what motor you drive and how you drive it…

ARIES

21 March-20 April
They are the heroes of the Zodiac – defenders of the weak, destroyers of evil. So watch out, cocky salesmen who tailgate old ladies on the motorway – muscle boy Aries is on the way to right wrongs in his Land Rover Defender, and you are sooo in the wrong…
Star driver Russell Crowe

TAURUS

21 April-21 May
Why buy a spanking new VW Golf when that hospital-green Morris Minor has kept you mobile since 1963? Yes, ‘The Vicar’s Friend’ is perfect for careful, conservative Taureans. They often wonder why cars aren’t sold with tartan blankets and cough sweets.
Star driver Matthew Kelly

GEMINI

22 May-21 June
Total drama queens or what? Dynamic Geminis love action in the fast lane, and will know traffic cops better than most. Many of them think the national speed limit is ‘Oh, say, about 150?’ They have two favourite cars: a red Ferrari… or a silver one.
Star driver Naomi Campbell

CANCER

22 June-23 July
Compassionate, caring Cancerians feel happiest behind the wheel when they’re letting a few hundred drivers out into the traffic in front of them. Their strong protective instinct means they will even back up traffic wardens in a scrap with bullying parking offenders.
Star driver Tom Hanks

LEO

24 July-23 Aug
The Zodiac’s incurable show-offs, Leos demand attention on the road, using hand signals so drivers can fawn over their jewellery. Double yellows are for the little people, and Bentley is the only car name they know.
Star driver Madonna

VIRGO

24 Aug-23 Sept
Who’s that turning the corner at 2mph with a five-mile tailback behind them? Why, it’s shy, nervous Virgo, making sure he doesn’t break speed laws or run down a spider. He wishes there was a 50cc Vauxhall Corsa and that he could drive on the pavement.
Star driver Hugh Grant

LIBRA

24 Sept-23 Oct
They strike terror into the hearts of all car salesmen, especially the younger ones. Sharp, focused Librans are feared by the showroom community for their top negotiating skills. They regularly secure discounts when buying second hand motors.
Star driver Matt Damon

SCORPIO

24 Oct-22 Nov
‘Sting in the tail’ is spot on – there’s a dark side to fiery Scorpios who can be ruthless and vindictive. Never, ever, cut them up. They’d drive a tank if it were legal, but will settle for a Bond car.
Star driver Winona Ryder

SAGITTARIUS

23 Nov-21 Dec
If a shopper in the multi-storey lets you steal their space, you can bet it’s fair-minded Sagittarius, who never holds a grudge and folds in car park stand-offs. Likes the Mini Metro for its modesty.
Star driver Ken Branagh

CAPRICORN

22 Dec-20 Jan
Cars are for washing, not driving! Perfectionist Capricorns will not allow dirty roads to ruin their natural high standards, and wear white gloves to open the boot. Any car will do, as long as it looks good on the drive and is machine-washable.
Star driver Jude Law

AQUARIUS

21 Jan-19 Feb
‘Coooeee! Hello! Love your dress, where’d you get it? Great earrings! Fancy a coffee?’ Yes, the stranger in the Mazda soft-top next to you at the traffic lights is a chatty, warm Aquarian who loves making friends. Don’t worry, the lights will be green in a sec.
Star driver Jennifer Aniston

PISCES

20 Feb-20 March
Dreamy, romantic, loving Pisceans are suckers for pink motors, bless ’em, and are a total mystery to car makers. ‘Oh, can’t someone invent a heart-shaped car?’ they coo. Pisceans are responsible for the success of the Garfield car window toy.
Star driver Cindy Crawford