Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Opting Out Of Company Scheme

If you’ve decided to opt out of your company car scheme altogether, how can you best run a private car with the minimum of hassle?

  • Consider personal leasing companies and personal contract purchase (PCP) deals when looking for a new car. These are usually for a fixed period of time, such as three years, and can be tailored to include all servicing and maintenance bills. Although these may not represent the absolute best value for money, they offer a fixed monthly budget and convenience similar to running a company car.
  • Look for cars that have low carbon dioxide emissions and low fuel consumption, to keep road tax and running costs down.